Enterprise Intranet
Intranet and research
The purpose
Development of the redesign of a global company's intranet and its future mobile application, a platform intended to unify tools, policies, systems, and resources for over 100,000 employees. The work included user research, defining three key user profiles, creating user journeys, and designing high-fidelity prototypes for desktop and mobile. I led the migration and improvement of multiple microsites, the rebranding of the platform, and the migration of content to ServiceNow. I also developed style guides, design libraries, and visual principles to ensure a consistent, accessible, and scalable user experience.
PepsiCo
2025
Research, wireframes, design, prototyping, validation
Agile, Scrum, ADO board, Figma, Service Now, Intellective
The process
I began with a contextual analysis: we audited more than 50 microsites, functional maps, and workflows, and documented the existing interactions between users, systems, policies, and guides. From there, we designed a structured development plan to add new microsites to the corporate intranet and launch an enterprise mobile application.
At the same time, the retirement of the services portal began with the migration of all content into ServiceNow. I was also responsible for the rebranding project of the new platform to ensure visual continuity and a seamless experience. During the analytical phase, we defined the three key personas, frontline, individual contributor, and people manager, and developed journey maps and pain points for each profile. Based on this work, I created low- and high-fidelity prototypes in Figma, along with design libraries, style guides, and global component systems.
The design
The design was structured in progressive stages: we began with wireframes to quickly iterate on navigation and access flows, then moved into high-fidelity interactive prototypes in Figma to test real user journeys across desktop and mobile. The global component library included buttons, cards, search modules, and interaction patterns tailored to the three user profiles.
A comprehensive design system was defined and aligned with the new visual identity of the intranet, covering color, typography, iconography, spacing, accessibility, and mobile-first adaptability. All emerging components were integrated in Figma and developed in ServiceNow with tracking in Azure DevOps, enabling global functional teams to reuse them and maintain consistency in future iterations.
The impact
The project established a strong foundation for the future employee experience: the renewed platform delivered a truly unified solution across both desktop and mobile. Thanks to the migration and rebranding efforts, microsite fragmentation was significantly reduced, creating a single source of truth for more than 100,000 global users.
Self-service adoption is expected to increase by 40% within the first six months post-launch, while search times and access to key information (such as pay statements or PTO requests) decreased dramatically during internal testing. Overall, the initiative strengthens the user experience, improves operational efficiency, and elevates internal brand perception.
